Business

Why you should ignore the mainstream “New” media and buy an iPad today

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In the interest of full disclosure, I should probably say that while I am writing this post on an iPad (yes, there's an app for that), I don't own any Apple stock. 

A lot of people I really respect have asked lately what the big deal about the iPad is, "It's just a big iPhone" they say. In fact, I think they have it backwards. The iPhone is actually a pocket sized iPad (I've taken to calling mine an iPad Nano). 

The real question is do you want to interact with the world leaning forward at a desk or leaning back into your couch? 

Ironically, the one place the laptop was never really used was on your lap. Let's be honest, it was at best a nomadic desktop. The iPad is used in your lap, in your hand, in bed and yes (thanks to this little guy) in the bath, try doing that with your laptop. 

If you're an iPhone user (which if your reading this blog you probably are) and a business traveller, how often do you really have to pull out your laptop? I pull it out for a couple of reasons, writing (not reading) long emails, giving presentations (although lately thanks to Mighty Meeting I've been using my phone for that) and browsing the internet. 

Well, the ipad provides a great email experience, a superior web browsing experience and has keynote built right in. Plus, my laptop can do so many things that my MacBook Air can't (like get through security without emptying my bag). 

There's been a lot of talk about the iPad's lack of multitasking, but I think that's misleading (I'm not sure if at this point I should point out that I'm listening to the new XX album on my iPad while I write this post). Most situations don't really call for multi-tasking. What they call for is instant on, instant suspend apps, which is exactly what the iPad has (I actually copied and pasted this paragraph from Pages, but more about Pages later). In many ways this is much better than true multitasking because it uses less system resources which makes for a much more pleasant user experience. 

I won't go into a lengthy review, if you're looking for that there's a great list here.
I'm going to leave you with a few highlights and encourage you to get your hands on one as soon as you can. 

What I love about my iPad: 

  1. It just makes sense (browse the web on it for five minutes and you'll never go back). 
  2. It's genuinely mobile in a way the laptop never was. 
  3. With the ingenuity of developers there's no limit to what it'll do. 
  4. The games are amazing. The big screen makes all the difference. My favorites, Sandstorm HD and Asphalt 5 HD
  5. My kids get it right away. Even our three year old knows how to use it (thanks to hours on the iphone in the last year). 
  6. Pages (only $9.99 in the app store) may be the best document creation tool ever. 
  7. Magazines are amazing on the iPad. Finally a way for me to avoid destroying them in the bath.


What could be better: 

  1. At 1.5 lbs its a little heavy (did I really just say that?). 
  2. A built in camera (front and back) would be really nice. 
  3. In really bright light there's some screen glare and you see all the fingerprints 
  4. I keep trying to use my laptop screen as a touchscreen now. It just feels like it should be, I hold my iPad responsible for that. 
  5. I've not figured out the keyboard shortcuts with an external keyboard yet (help please) and why can't I use whatever the opposite of delete is by clicking Apple+Delete. 
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Business

The new PR

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So what is PR?

I think the dictionary would tell us something like PR is efforts or promotions creating good will towards a product or company.  

I'd tweak that a little and say that effective PR spreads the story of a brand or product.

Up until recently, this was done primarily through traditional media.  Here's how it worked:

  1. People in the media were looking for content for their TV shows, newspapers and magazines.  
  2. PR professionals had stories about their companies they wanted to spread.
  3. So, PR professionals spent their time developing trusted relationships with people inside traditional media and becoming a good source for content (think press releases).  

This was a win/win situation.  The media outlet got content that they needed and the brand got publicity.

But this isn't working the way it used to (just ask any PR professional). I think the main reason it stopped working is that consumers have moved their trust from traditional media to social media (their friends).  

This means that if you're in PR and you want have a job in a few years you'd better understand that the new PR is about engaging directly with consumers rather than through the intermediary of traditional media.

Your customers are speaking to you.  Are you listening?

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Business

Five things every prospective author should do if they want to be published

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So you want to get a book deal?

Because of my work helping some of the bestselling authors in the world with their social media strategy a lot of prospective authors ask me if I have any advice for them.

The most important thing to understand is that more than ever publishers are looking for authors who have an existing tribe or platform in place.

Here are five things every prospective author should do if they want to get published:

  1. Listen
    A good social media strategy starts in the same place as a good marriage…with listening. Start by using Google Alerts to receive notifications when anyone mentions your name or topics in your area of expertise (you can graduate to more advanced tools like Scout Labs later).  Find out who the thought leaders and influencers in your field are and follow them closely.
  2. Engage
    Take part in the conversations that are already happening.  If you're listening (see step #1 above) you'll have plenty of opportunities to leave comments on blogs and become a regular contributor to the larger conversation that's taking place.  DON'T use this as an opportunity for self promotion.  Instead, add value to the conversation.  Over time this would build your reputation as a valuable contributor.
  3. Blog
    This seems like it should go without saying, but it's amazing how many authors and prospective authors aren't blogging.  There are lots of good reasons to be blogging.  First and foremost, it'll make you a better writer.  As importantly, it provides a "home base" for your fans to gather, follow your writing and connect with each other.  This isn't a post about how to write a blog, but one piece of advice, engage in the comments like it's a conversation with your biggest fans…because it is.
  4. Connect with fans on a Facebook Fan Page
    Why facebook?    Because this is where everyone is.  Of course, if you're not on facebook yet, start as a regular user before you launch your fan page.  Think about it this way, if I'm a publisher and I'm choosing between one person who has a few hundred friends on facebook and another person who has thousands of fans, who am I more likely to publish?
  5. Twitter
    If your not on twitter yet, start with Michael Hyatt's excellent Getting Started Guide.  I won't try to explain it here.  But trust me.  Give it 30 days and you'll understand.

Bonus: Chris Brogan and Gary Vaynerchuck both landed great book deals last year in part because they followed this strategy and built loyal online tribes.  They share exactly how they did this in their books, Trust Agents and Crush It.  If you want to really understand how this works they're both must reads.

What else should authors be doing to engage their tribes?

Disclosure of Material Connection: Some of the links in the post above
are “affiliate links.” This means if you click on the link and purchase
the item, I will receive an affiliate commission. Regardless, I only
recommend products or services I use personally and believe will add
value to my readers. I am disclosing this in accordance with the
Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Business

To the memories

Some memories are created by accident.

We spent this Christmas in a motel in Lawton, Oklahoma.  Not because that was the plan, but because an ice storm trapped us while we were out on a quick Christmas Eve trip.  No gifts, no stockings, not even a tooth brush.  Our kids will remember it forever because it was so different.

Memories can also be created by design. 

When they take your picture as you board the cruise ship they're telling you this will be an experience you'll want to remember for a lifetime.  And you do. 

During our six months with Seth Godin he placed a giant Moleskine on the table by the door to his office.  Each day as we left we wrote something in it.  A quote, a funny story.  Our guests would add something and sign it as well. Will it be fun to read back through a decade from now?  You bet.  But it was more important in the moment.  By writing in the book every day, we were reminding ourselves we were having an experience worth remembering.  And it was. Thanks Seth.

What are you doing to create memories?

Here's to a memory filled 2010.

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Business, Life

Ten Reasons I’ll replace my kindle with an Apple iPad (or whatever they call it)

Don’t get me wrong, I love my kindle.  But there are some things that really frustrate me and leave me salivating for whatever it is that Apple is about to come with.  Here are the ten reasons I think Apple’s new device will be a kindle killer:

  1. Sharing and interaction.  I like reading blogs on my kindle, but I don’t because I can’t easily share what I’m reading.  One of the main reasons I read blogs is to find great content to share with others.  There’s no easy way to do this on my kindle.  So I often wait and use my laptop for my daily reading.  I’m confident Apple’s device will make it easy for me to tweet a link to something I want to share.
  2. Email.  A device the size of the kindle and I can’t do email.
  3. Touch screen.  Every time I hand my kindle to someone to look at they try to use the screen like an iPhone screen.
  4. Color.  Pictures anyone?
  5. Multimedia.  My kindle is 3 times the size of my iPhone and I can’t watch a movie on it.
  6. The kindle is functional (sort of), Apple’s device will be sexy.
  7. The app store.  A device just for reading books?  That would be like having an iPhone and only using it for making phone calls.
  8. Enhanced content.  I think this is going to be a game changer.  Embed video in a book.  Finally.
  9. Social interaction.  While Amazon has completely ignored Seth’s suggestions. I’m guessing Apple will embrace them without even reading them.
  10. You.  Apple’s customers will be passionate evangelists.
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Business

The goal of design

Whether you’re creating a real estate brochure, building a web site or decorating a restaurant effective design is crucial.

I‚Äôm not talking about the kind of design that wins awards from other designers…but the kind that actually works.

Effective design should do one thing…remind people of the right things.

When you‚Äôre scanning your email you recognize spam before you read it.  Why?  Because it reminds you of spam.

When the Obama campaign decided it wanted to be historic, they didn‚Äôt run around saying, ‚ÄúThis campaign is historic.‚Äù  They started borrowing elements from historic documents and using them in their design.  And subconsciously millions of Americans started thinking, ‚ÄúThis campaign is historic‚Äù.

And it‚Äôs not just about look and feel.  In our Colorado mountain town we had a new restaurant open that couldn‚Äôt figure out who they were.  They always had classical music playing, used linen table cloths but they served ketchup in the little packets.  It just didn‚Äôt fit.  They had no idea what they were trying to remind people of and they lasted less than three months.

It doesn‚Äôt cost any more to have effective design than ineffective design. The important part is to figure out what it is you‚Äôre trying to remind people of and go do that. 

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Business, Leadership

What are you thinking?

Someone told me about a humorous exchange between a British ship in distress and the German coast guard.  I doubt its true, but it went something like this:

British ship: ‚ÄúMayday…Mayday…We are sinking‚Äù

German Coast Guard: ‚ÄúHalo.  This is the German coast guard, what are you sinking about?‚Äù

Miscommunications can happen.  But the important thing is that the coast guard was listening.  Many companies aren‚Äôt even listening to customers that are trying to talk to them.

Do a twitter search for @bose and you‚Äôll see customers trying to engage the company on twitter.  And what do they get in response.  Silence.

Twitter and facebook are the new dial tone. Your customers expect you to be there.

Saying you weren’t listening is not an acceptable excuse.

Update: Turns out there's a really funny video version of the joke here. (Thanks @jgrubbs)

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Business

Can Zappos survive Amazon?

Seth is right.

Amazon purchased Zappos for all the right reasons. But, as the saying goes, the path to hell is paved with good intentions.

The key issue here is one of culture.  As I experienced first-hand during the Zappos Insights Live Event last week, Zappos has an incredible culture.  A culture built on creating happiness for employees, vendors and, of course, customers.

Amazon on the other hand, not so much.   They offer low prices and great selection, but that’s it.

Luckily for them, Amazon usually does such a good job with their web site and order fulfillment that it’s seldom necessary for them to actually engage with their customers.  In fact, they do the opposite of Zappos, and go out of their way to avoid direct contact with their customers. If you do get through to their customer service you’ll be hard pressed to find anyone who can actually help you (or in my experience, speak English).  This is the exact opposite of Zappos, whose 400+ Twittering employees love engaging with customers.  In fact, Zappos CEO Tony Hsieh personally engages with customers all the time.  Jeff Bezos on the other hand… 

The real question is when the dust settles who will influence whom regarding customer service?  Will Amazon learn from the Zappos model and offer top-level customer service to its customers? Or will Zappos slowly slip towards providing Amazonian customer service from now on?  Customer engagement is the new marketing and this is where the real culture clash between Zappos and Amazon is going to play out.  May the best customer service provider (Zappos) win‚Ķ.

I know Tony.  He’s an incredible leader.  Even though big companies have historically chewed up and spat out those they acquire, I think if anyone can make this work it’s Tony and his team.

And while we’re on the subject, if you haven‚Äôt done a Zappos tour yet, get to Vegas quick and take one.  I promise it’ll change the way you think about business. 

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Business, Leadership

SAMBA Yearbook

Many of you know that I've spent the last six
months participating in Seth Godin's Alternative MBA Program.
 It's been an incredible experience; one that has changed the way I think
and the course of my life – I have met fantastic people, worked on fascinating
projects, contributed to a great blog, and most of all, learned from a master.
 I'm incredibly grateful to Seth for the opportunity.

Seth - picture

For me, this picture epitomizes the SAMBA experience.  Seth, soaking wet after a brief swim in the
Hudson, doesn’t miss a beat, and continues, paddle in hand, teaching us life and
business lessons.  Not reading to us from
a textbook, but rather sharing from his own experiences while creating
experiences for us.

Nothing about SAMBA has been conventional. From the interview
process to the limited edition MacLeod diplomas, Seth made sure this was nothing
like a traditional MBA.  For starters, we
spent as much time working on actual businesses as we did talking about
business. We learned that the ability to execute on an idea is much more valuable
than just coming up with an idea.  We
learned how to fight the resistance and how to be brave.

And, Seth showed us by his actions what it means to live a truly
generous life.

So, Clay, Susan, Al, Rebecca, Alex, Ishita, Allan, Emily and of
course Seth, thank you!  This has been
amazing. Each of you have a special place in my heart and a place to stay in Colorado
if you ever want to come skiing.

Thank you, Seth, for turning the MBA experience on its head. I,
along with the rest of SAMBA 2009, am eternally grateful.

Illic est haud refragatio – SAMBA 2009

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Business, Leadership

Using a social media framework to grow your tribe

It takes two things to have tribe: a shared interest and a way to communicate.

When you gather people together with a shared passion and give them the tools to communicate – amazing things will happen. People are incredibly inventive and you’ll be surprised and delighted by what occurs when you just give people a way to connect.

The tendency is to focus on leveraging the tribe to make it grow. But I’ve found that giving the tribe ways to turn their shared interests into passionate goals and providing them the tools to tighten their communications are the most effective ways to strengthen the tribe.

The following framework has been very helpful to me when working with clients on a social media strategy to help them build and grow their tribe.

(My original inspiration for this framework came from Chris Brogan’s post here. Chris is a rock star and if you don’t read his blog already, you should.)

I describe a social media framework as having four main components. A listening station, passports, embassies and a home base.

Listening Station
The listening station is where everything starts. First you have to know what is being said about you throughout the web. A well equipped professional listening station will include tools from companies like Radian6 and Scoutlabs. The truth is you can get pretty much everything you need with free tools like Hootsuite or Tweetdeck and Google Alerts.

Example:
Currently, I have google alerts letting me know every time someone posts something about me online and I use PeopleBrowsr to for real time monitoring for mentions on twitter, YouTube and facebook.

Passports
Passports are profiles you’ll want to have so that you can easily take part in conversations that you may pick up on with your listening station. You want to have passports in place for all the major social networking sites, even if you don’t think you’re going to engage in all of them. You want to make sure that if a conversation starts that you would want
to be part of, you already have your profile in place. Later, we’ll talk about how your fans can use their passports to help spread the word about your tribe. And sometimes you’ll decide to turn passports into embassies.

Example:  Even though Seth doesn’t use twitter actively, he does control@sethgodin.

Embassies
Embassies are microsites on  social networks where you are actively engaged. Just like a country does business in embassies located in other countries, you will fully engage in conversations in your embassies on other networks. The most obvious examples of an embassy is a Facebook fan page. Increasingly my clients are setting up full fledged embassies on Twitter as well. Your interactions in your embassy will be split between actively engaging people and gently nudging them towards your home base.

Example: AT&T engages actively with customers, answering questions and providing support on their facebook fan page.

Home Base
Your home base is where your true fans gather. For some people like Seth and myself, this is a blog. But many of my clients are taking this to the next step and have a full featured community for their fans to engage in.

Example: Dan Miller’s fans connect with Dan and each other at 48 Days.

The free prize
Once you’ve got a tight tribe you’ll find that with very little encouragement the members will take their own passports and go out and become evangelists sharing your message with their sphere of influence.

Example: Justin (someone I don’t know personally, but would like to consider a member of my tribe) sent a post of mine to his friend Maureen (another person I do not know, yet a potential future tribe member).  Maureen then posted a link to my blog on her blog/home base: maureencrisp.blogspot.com

Added bonus of the social media framework

Having this framework in place makes it much easier to know what to do when a new social network appears.

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